PrivateFly, a truly exceptional company

On February 8th, life took a serious turn. An emergency room nurse called to tell me Spence had been brought to a hospital in Ft Lauderdale where he’d been visiting his BFF for a month. I flew to Florida the next afternoon arriving at 1:00 a.m. February 10th. Little did I know how long we’d be there. As days passed, it became clear I had to get us back to Michigan. I googled “private plane charter” from my iPhone. True of any Google search, the choices were endless but my need was immediate. I chose the first option that appeared. That option was PrivateFly and I believe divine intervention led me to these angels.

Valentine’s Day was my first call to PrivateFly. I connected with Denison, explaining our situation learning he was even based in Fort Lauderdale.  A worldwide company, PrivateFly is world class in every aspect – professional, hardworking and compassionate people that made me feel they cared. When I knew Spence would be discharged Saturday 2/18, it was late afternoon. I feared given the weekend and President’s Day that we wouldn’t be able to  seriously begin the process of putting a flight back to Flint together until Tuesday.

That’s when PrivateFly surprised me as they worked on our behalf 24/7 – all weekend! Denison, Marion, Pierre (who’s based in London) and Jeremiah answered my calls on the first ring, updating me by phone and email as they searched for the right plane and best bid. By Sunday evening, they’d found our flight. In short order I was printing contracts on my hotel’s printer, faxing them back, finalizing everything by 10:30 p.m..  Marion was in constant contact that night, even arranging pickup from our hotel to the tarmac (in a brand new black Town Car no less).  Our flight on Tuesday morning was stress free and pure bliss. Capping a wretchedly stressful thirteen days, these wonderful folks at PrivateFly put smiles on our faces. Denison even came to the airport to meet us. The flight lasted two hours and thirty two minutes from wheels up to wheels down, bringing Spence and I safely home in total comfort, seven newspapers, fluffy blanket included.  With lovely gifts from PrivateFly and refreshments including a delicious fruit and dip platter, we’ve completed another item on our bucket list though not in the way we could have imagined.

Needing to get home quickly under crisis circumstances may not have made us PrivateFly’s typical clients.  I rarely write endorsements on products or companies as you know if you’ve followed this blog.  In a world where we’ve become accustomed to low expectations, I felt compelled to share our experience with PrivateFly.  Every expectation was not just met but exceeded and I’ll be forever grateful for them.

Here’s a slideshow documenting the day we finally flew home to Michigan:

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